TY  - BOOK
AU  - Szende,Peter
TI  - Case scenarios in hospitality supervision
SN  - 1428321403
U1  - 647.94068 22
PY  - 2010///
CY  - Clifton Park, NY
PB  - Delmar Cengage Leaarning
KW  - Hospitality industry
KW  - Management
KW  - Case studies
KW  - Personnel management
N1  - Includes bibliographical references; Introduction --; Matrix of Cases and Subjects --; The Royal Hotel --; Dealing With Employee Problems And Problem Employees - A General Guideline --; Part 1; Meeting Human Resources Requirements --; Part 2; Building Your Leadership Credibility --; Part 3; Building and Managing Performance --; Part 4; Encouraging Others --; Part 5; Dealing with Problem Behaviors --; Part 6; Taking Corrective Actions --; Part 7; When Employees Are Challenging Your Leadership --; Part 8; Relationship With Your Boss --; Part 9; Managing a Diverse Workforce
N2  - "CASE SCENARIOS IN HOSPITALITY SUPERVISION presents 75 vignettes depicting real-life managerial dilemmas, in the setting of the fictional Royal Hotel. The book focuses on scenarios that often happen to new managers, and particular emphasis is placed on sharpening critical thinking abilities and developing leadership skills. The cases are based on actual situations that the author personally encountered or that are problematic for the industry at large. Use this book to sharpen your management skills, as a management training resource or to supplement a hospitality curriculum."--Publisher's website
ER  -