Szende, Peter, <br/><br/>
Case scenarios in hospitality supervision / 
Peter Szende. 
 - xviii, 202 pages :  illustrations ;  24 cm 
<br/><br/>Includes bibliographical references. 
<br/><br/> Introduction --  Matrix of Cases and Subjects --  The Royal Hotel --  Dealing With Employee Problems And Problem Employees - A General Guideline --  Meeting Human Resources Requirements --  Building Your Leadership Credibility --  Building and Managing Performance --  Encouraging Others --  Dealing with Problem Behaviors --  Taking Corrective Actions --  When Employees Are Challenging Your Leadership --  Relationship With Your Boss --  Managing a Diverse Workforce.  Part 1.  Part 2.  Part 3.  Part 4.  Part 5.  Part 6.  Part 7.  Part 8.  Part 9. 
<br/><br/> "CASE SCENARIOS IN HOSPITALITY SUPERVISION presents 75 vignettes depicting real-life managerial dilemmas, in the setting of the fictional Royal Hotel. The book focuses on scenarios that often happen to new managers, and particular emphasis is placed on sharpening critical thinking abilities and developing leadership skills. The cases are based on actual situations that the author personally encountered or that are problematic for the industry at large. Use this book to sharpen your management skills, as a management training resource or to supplement a hospitality curriculum."--Publisher's website. 
<br/><br/><label>ISBN: </label>1428321403 9781428321403 
<br/><br/><label>LCCN: </label>2009924302 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management--Case studies<br/>Hospitality industry--Personnel management--Case studies
<br/><br/><label>Dewey Class. No.: </label>647.94068