TY  - BOOK
AU  - Bennie,Michael
TI  - A guide to good business communication: how to write and speak English well in every business situation 
SN  - 1845282922
U1  - 808.06665 22
PY  - 2009///
CY  - Oxford
PB  - How To Books
KW  - Business communication
KW  - Commercial correspondence
KW  - English language
KW  - Business English
KW  - Communication in organizations
KW  - Business writing
N1  - Includes index; Introduction --; 1; Communicating in business --; The Functions of Business Communication --; Written and Spoken Communication in Business --; Business and Other Styles of Communication --; 2; Planning what you are going to say --; Getting the Right Reaction --; Assembling and Ordering Your Information and Arguments --; 3; Laying out documents --; Letters --; Memos and E-mails --; Reports --; Incorporating Tables and Charts --; 4; Constructing sentences and paragraphs --; What is a Sentence? --; Building Sentences into Paragraphs --; How Sentences and Paragraphs Affect the Way You Speak --; 5; Good business style --; Using the Right Tone --; Choosing the Right Words --; Speaking Clearly --; 6; Techniques for different occasions --; Making Requests --; Answering Requests --; Writing Sales Letters --; Conducting Meetings --; Making Complaints --; Answering Complaints --; Clarifying Complex Problems --; Writing Reports --; Making Presentations --; 7; Common grammatical mistakes --; Nouns and Pronouns --; Verbs --; Adjectives and Adverbs --; Prepositions --; Conjunctions --; Phrases and Clauses --; 8; Punctuation --; Full Stops --; Commas --; Semicolons --; Colons --; Brackets --; Dashes --; Apostrophes --; Quotation Marks --; Exclamation Marks --; Question Marks --; Hyphens --; 9; Spelling and vocabulary --; Commonly Misspelt Words --; Commonly Confused Words
N2  - This 5th edition thoroughly revised and updated, with new title. It is a self-help guide for people in business or at work who want to improve their communication skills. It is a resource for business students at tertiary level, especially students of the new business vocational diploma
ER  -