TY  - BOOK
AU  - Brandon,Mieke
AU  - Robertson,Leigh
TI  - Conflict and dispute resolution: a guide for practice 
SN  - 0195558421
AV  - HD42 .B73 2007
U1  - 303.69 22
PY  - 2007///
CY  - Oxford, New York
PB  - Oxford University Press
KW  - Conflict management
KW  - Textbooks
KW  - Dispute resolution (Law)
KW  - Mediation
N1  - Includes bibliographical references (pages 257-272) and index; Part 1; Setting the Scene: Conflict and Its Influences --; 1; Understanding what creates conflict --; 2; Conflict in the workplace context --; 3; Conflict as catastrophe or catalyst for change --; Part Two; Mediation and Other Processes --; 4; Processes for handling conflict and their application --; 5; Mediating in the workplace --; 6; Other processes for dispute resolution --; 7; Skills --; 8; Techniques --; 9; Collaborative problem solving and strategies --; Part 3; Integrating Professional Practice --; 10; Practice considerations I --; 11; Practice considerations II --; 12; Reflecting in and on practice: --; Appendices; Textbook for 3rd year undergraduate and postgraduate students in social work and law who are specialising in dispute resolution and mediation
ER  -