TY  - BOOK
AU  - Moss,Bernard
TI  - Communication skills for health and social care
SN  - 1412922844
AV  - HV29.7 .M67 2008
U1  - 610.696 22
PY  - 2008///
CY  - Los Angeles
PB  - SAGE
KW  - Communication in social work
KW  - Communication in medicine
KW  - Allied health personnel and patient
KW  - Social service
KW  - Communication
KW  - Professional-Patient Relations
N1  - Includes bibliographical references and index; Introduction --; Acceptance --; Active Listening --; Adult Learning --; Advising --; Advocacy --; Anti-discriminatory Practice --; Assessment --; Barrier Gestures --; Breaking Bad News --; Chairing Meetings --; Challenging --; Clarifying --; Confidentiality --; Conflict Management --; Counselling --; Court Room Skills --; Ecompas --; Empathy --; Empowerment, Resilience and a Strengths Perspective --; Endings --; Establishing a Professional Relationship --; Feedback - Giving and Receiving --; Genograms --; Getting Unstuck --; Information Technology (IT) --; Interpreters --; Interviewing --; Learning Difficulties --; Loss --; Mediation Skills --; Non-verbal Communication --; Paraphrasing --; Part nership; Working --; Reflective Practice --; Religion --; Report Writing --; Resilience --; Spirituality --; Strenghts Perspective --; Summarising --; Supervision --; Talks and Presentations --; Telephone Skills --; Time Management --; Transference --; Whistle Blowing --; Wrong Messages
ER  -