Moss, Bernard,  1944- <br/><br/>
Communication skills for health and social care / 
Bernard Moss. 
 - x, 212 pages ;  25 cm 
<br/><br/>Includes bibliographical references and index. 
<br/><br/> Introduction --  Acceptance --  Active Listening --  Adult Learning --  Advising --  Advocacy --  Anti-discriminatory Practice --  Assessment --  Barrier Gestures --  Breaking Bad News --  Chairing Meetings --  Challenging --  Clarifying --  Confidentiality --  Conflict Management --  Counselling --  Court Room Skills --  Ecompas --  Empathy --  Empowerment, Resilience and a Strengths Perspective --  Endings --  Establishing a Professional Relationship --  Feedback - Giving and Receiving --  Genograms --  Getting Unstuck --  Information Technology (IT) --  Interpreters --  Interviewing --  Learning Difficulties --  Loss --  Mediation Skills --  Non-verbal Communication --  Paraphrasing --  Working --  Reflective Practice --  Religion --  Report Writing --  Resilience --  Spirituality --  Strenghts Perspective --  Summarising --  Supervision --  Talks and Presentations --  Telephone Skills --  Time Management --  Transference --  Whistle Blowing --  Wrong Messages.  Part nership. 
<br/><br/><label>ISBN: </label>1412922844 9781412922845 1412922852 9781412922852 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in social work<br/>Communication in medicine<br/>Allied health personnel and patient.<br/>Social service.<br/>Communication.<br/>Professional-Patient Relations.
<br/><br/><label>LC Class. No.: </label>HV29.7  / .M67 2008 
<br/><br/><label>Dewey Class. No.: </label>610.696