TY  - BOOK
AU  - Berger,Florence
AU  - Brownell,Judi
TI  - Organizational behavior for the hospitality industry
SN  - 0132447371
AV  - TX911.3.M27 B475 2009
U1  - 647.94068 22
PY  - 2009///]
CY  - Upper Saddle River, N.J.
PB  - Pearson Prentice Hall
KW  - Hospitality industry
KW  - Management
KW  - Organizational behavior
N1  - Includes bibliographical references and index; 1; Customer Care --; 2; Communicating in Organizations --; 3; Understanding the Diverse Workforce --; 4; The Power of Teams in Hospitality --; 5; Group Problem-Solving and Decision-Making --; 6; Managing Time --; 7; Managing Stress --; 8; Promoting Creativity --; 9; Setting Personal and Professional Goals --; 10; Managing Conflict --; 11; Motivating Employees --; 12; Counseling Employees --; 13; Understanding Power and Politics in Organizations --; 14; Leading Hospitality Organizations --; 15; Icebreakers and Closers
N2  - "For undergraduate and graduate courses in Organizational Behavior and Human Relations Skills in schools of hotel management. Organizational Behavior for the Hospitality Industry is the most recent organizational behavior text that focuses on the hospitality industry, delving into the concepts that are relevant to students who plan to enter the hospitality industry. Hospitality organizations today must achieve excellence in human relations, and that success starts with quality organizational behavior. The text is organized into three sections: organizational behavioral essentials, the individual and the organization, and key management tasks. Additionally, each key topic includes detailed exercises, providing students with the hands-on experience they'll need in order to succeed in the industry."--Publisher's website
ER  -