TY  - BOOK
AU  - Persiani,Robin
AU  - Reppen,Randi
TI  - Enjoy your stay: English for the hospitality and travel industry 
SN  - 0472031791
U1  - 428.240246479 22
PY  - 2007///]
CY  - Ann Arbor, MI.
PB  - University of Michigan Press
KW  - English language
KW  - Conversation and phrase books (for restaurant and hotel personnel)
KW  - Textbooks for foreign speakers
N1  - Accompanied by: 1 audio disc (CD); Talking about hotels and restaurants -- Exhanging information -- Getting the specifics: asking clarification/elaboration questions -- Talking on the telephone -- Handling services encounters -- Offering recommendations, making suggestions, and giving advice -- Interacting with colleagues
ER  -