Going lean : busting barriers to patient flow /
Amy C. Smith, Robert Barry, Clifford E. Brubaker.
- xiv, 191 pages : illustrations ; 23 cm.
- American College of Healthcare Executives management series .
- Management series (Ann Arbor, Mich.). .
Includes bibliographical references.
The Lean method -- Capacity, backlogs, and scheduling -- Simple patient-flow examples -- Call center: a success story -- Outpatient laboratory: a success story -- Back pain clinic: a success story -- Women's center: a success story -- The Lean general hospital -- Emergency department -- Laboratories -- Admissions -- Surgery -- Inpatient care -- External benchmarking: a success story -- Infection reduction: a success story -- Discharge -- The cash cycle -- Long-term-care facilities.
1567932819 9781567932812
2007035574
Health facilities--Administration Hospital care--Quality control Total quality management. Patient satisfaction. Hospital utilization Hospitals--Administration--Methodology. Hospital-Patient Relations Hospitalization