TY  - BOOK
AU  - Coltri,Laurie S.
TI  - Conflict diagnosis and alternative dispute resolution
SN  - 0130981095
AV  - K2390 .C655 2004
U1  - 303.69 21
PY  - 2004///]
CY  - Upper Saddle River, N.J.
PB  - Prentice Hall
KW  - Dispute resolution (Law)
KW  - Mediation
KW  - Negotiation
KW  - Conflict management
N1  - Includes bibliographical references (pages 582-590) and index; Basic definitions -- Dispute resolution processes : an introduction -- Of artisans, invisible veils and philosophical maps : our preconceptions about conflict and how they shortchange us -- Conflict diagnosis -- Recurrent themes in conflict diagnosis -- Step 1 : Describe the conflict -- Step 2 : Identify the sources of the conflict -- Step 3 : Perform an interests analysis -- Step 4 : Assess the character of the conflict as constructive or destructive -- Step 5 : Assess the levels of trust and develop strategies to increase or preserve it -- Step 6 : Assess the impediments to resolving the conflict -- Step 7 : Assess the negotiation styles and practices of the participants -- Step 8 : Assess power and alternatives to a negotiated agreement -- Step 9 : Consider diversity issues at play in the conflict -- Mediation : An introduction -- Advantages and disadvantages of mediation -- The process of mediation -- The law and ethics of mediation -- Arbitration -- Nonbinding evaluation -- Mixed (hybrid) and multimodal dispute resolution processes -- Power tools and magic keys : using conflict diagnosis to manage legal disputes and select ADR processes
ER  -