Coltri, Laurie S., <br/><br/>
Conflict diagnosis and alternative dispute resolution / 
Laurie S. Coltri. 
 - xxix, 638 pages :  illustrations ;  26 cm 
<br/><br/>Includes bibliographical references (pages 582-590) and index. 
<br/><br/>Basic definitions -- Dispute resolution processes : an introduction -- Of artisans, invisible veils and philosophical maps : our preconceptions about conflict and how they shortchange us -- Conflict diagnosis -- Recurrent themes in conflict diagnosis -- Step 1 : Describe the conflict -- Step 2 : Identify the sources of the conflict -- Step 3 : Perform an interests analysis -- Step 4 : Assess the character of the conflict as constructive or destructive -- Step 5 : Assess the levels of trust and develop strategies to increase or preserve it -- Step 6 : Assess the impediments to resolving the conflict -- Step 7 : Assess the negotiation styles and practices of the participants -- Step 8 : Assess power and alternatives to a negotiated agreement -- Step 9 : Consider diversity issues at play in the conflict -- Mediation : An introduction -- Advantages and disadvantages of mediation -- The process of mediation -- The law and ethics of mediation -- Arbitration -- Nonbinding evaluation -- Mixed (hybrid) and multimodal dispute resolution processes -- Power tools and magic keys : using conflict diagnosis to manage legal disputes and select ADR processes. 
<br/><br/><label>ISBN: </label>0130981095 9780130981097 0130981001 9780130981004 
<br/><br/><label>LCCN: </label>2003010821 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Dispute resolution (Law)<br/>Mediation<br/>Negotiation<br/>Conflict management.
<br/><br/><label>LC Class. No.: </label>K2390  / .C655 2004 
<br/><br/><label>Dewey Class. No.: </label>303.69