TY  - BOOK
AU  - Bowling,Daniel
AU  - Hoffman,David A.
TI  - Bringing peace into the room: how the personal qualities of the mediator impact the process of conflict resolution 
SN  - 0787968501
AV  - HM1126 .B75 2003
U1  - 303.69 21
PY  - 2003///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Conflict management
KW  - Mediation
N1  - Includes bibliographical references (pages 279-281) and index; Introduction; Bringing peace into the room: the personal qualities of the mediator and their impact on the mediation; Daniel Bowling; David A. Hoffman --; What are the personal qualities of the mediator?; Kenneth Cloke --; Unintentional excellence: an exploration of mastery and incompetence; Peter S. Adler --; Managing the natural energy of conflict: mediators, tricksters, and the constructive uses of deception; Robert D. Benjamin --; Trickster, mediator's friend; Michelle LeBaron --; Emotionally intelligent mediation: four key competencies; Marvin E. Johnson; Stewart Levine; Lawrence R. Richard --; Paradoxes of mediation; David A. Hoffman --; Mediation and the culture of healing; Lois Gold --; Creating sacred space: twoard a second-generation dispute resolution practice; Sara Cobb --; Personal qualities of the mediator: taking time for reflection and renewal; Jonathan W. Reitman, Esq. --; Style and the family mediator; Donald T. Saposnek --; Tears; David A. Hoffman --; Mindfulness meditation and mediation: where the transcendent meets the familiar; Daniel Bowling
ER  -