TY  - BOOK
AU  - Sommerville,Kerry L.
TI  - Hospitality employee management and supervision: a practical approach
SN  - 9780471745228 (pbk.)
AV  - TX911.3.P4 S66 2007
U1  - 647.940683 22
PY  - 2007///
CY  - Hoboken, N.J.
PB  - John Wiley
KW  - Hospitality industry
KW  - Personnel management
N1  - Includes index; Ch. 1; Introduction to hiring and supervising employees --; Ch. 2; The hospitality manager's legal challenges --; Ch. 3; Wage and hour laws affecting salaried, hourly, and tipped employees --; Ch. 4; Common law, negligent hiring, and employee rights --; Ch. 5; Working with unions --; Ch. 6; Job descriptions and job specifications --; Ch. 7; The employee handbook --; Ch. 8; Advertising and recruiting --; Ch. 9; Applications, interviews, and background checks --; Ch. 10; New-employee orientation --; Ch. 11; Training to performance standards --; Ch. 12; Performance appraisals that work --; Ch. 13; Effective communication and feedback --; Ch. 14; Employee discipline --; Ch. 15; Employee motivation through quality leadership
ER  -