Sommerville, Kerry L.,  1957- <br/><br/>
Hospitality employee management and supervision: a practical approach / 
by Kerry L. Sommerville. 
 - xv, 344 p. :  ill. 
<br/><br/> Includes index. 
<br/><br/> Introduction to hiring and supervising employees --  The hospitality manager's legal challenges --  Wage and hour laws affecting salaried, hourly, and tipped employees --  Common law, negligent hiring, and employee rights --  Working with unions --  Job descriptions and job specifications --  The employee handbook --  Advertising and recruiting --  Applications, interviews, and background checks --  New-employee orientation --  Training to performance standards --  Performance appraisals that work --  Effective communication and feedback --  Employee discipline --  Employee motivation through quality leadership.  Ch. 1.  Ch. 2.  Ch. 3.  Ch. 4.  Ch. 5.  Ch. 6.  Ch. 7.  Ch. 8.  Ch. 9.  Ch. 10.  Ch. 11.  Ch. 12.  Ch. 13.  Ch. 14.  Ch. 15. 
<br/><br/><label>ISBN: </label>9780471745228 (pbk.) 0471745227 (pbk.) 
<br/><br/><label>LCCN: </label>2006013299 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Personnel management
<br/><br/><label>LC Class. No.: </label>TX911.3.P4  / S66 2007 
<br/><br/><label>Dewey Class. No.: </label>647.940683