TY  - BOOK
AU  - Eunson,Baden
TI  - Conflict management
SN  - 0731406516
U1  - 658.4053 22
PY  - 2007///
CY  - Milton, Qld.
PB  - Wiley
KW  - Conflict management
KW  - Interpersonal conflict
N1  - Includes index; Introduction -- 1. Conflict : the basics -- 2. Conflict development -- 3. Approaches to managing conflict -- 4. Negotiation : the basics -- 5. Positions, concessions and interests -- 6. Getting ready to negotiate -- 7. Negotiation styles -- 8. Negotiation tools and planning -- Conclusion
ER  -