Eunson, Baden, <br/><br/>
Conflict management / 
Baden Eunson. 
 - xii, 122 pages :  illustrations ;  23 cm 
<br/><br/> Includes index. 
<br/><br/>Introduction -- 1. Conflict : the basics -- 2. Conflict development -- 3. Approaches to managing conflict -- 4. Negotiation : the basics -- 5. Positions, concessions and interests -- 6. Getting ready to negotiate -- 7. Negotiation styles -- 8. Negotiation tools and planning -- Conclusion. 
<br/><br/><label>ISBN: </label>0731406516 9780731406517 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management.<br/>Interpersonal conflict
<br/><br/><label>Dewey Class. No.: </label>658.4053