Total quality in the construction supply chain /
John Oakland, Marton Marosszeky.
- First edition.
- ix, 527 pages : illustrations ; 25 cm
Includes bibliographical references (pages 511-513) and index.
Understanding quality -- Models and frameworks for total quality management -- Leadership and commitment -- Policy, strategy and goal deployment -- Partnerships and resources -- Design for quality -- Performance measurement frameworks -- Self-assessment audits and reviews -- Benchmarking -- Process management -- Process redesign -- Quality management systems -- Continuous improvement -- Human resource management -- Culture change through teamwork -- Communications, innovation and learning -- Implementing TQM. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17.
0750661852 9780750661850
2006296675
Construction industry--Quality control Quality control. Production management--Quality control Quality assurance Total quality management. Building materials--Purchasing--Quality control. Business logistics--Quality control