TY  - BOOK
AU  - Tillett,Gregory
TI  - Resolving conflict: a practical approach 
SN  - 0195511514
AV  - HM1126 .T55 1999
U1  - 303.69 21
PY  - 1999///
CY  - South Melbourne
PB  - Oxford University Press
KW  - Conflict management
KW  - Problem solving
KW  - Mediation
N1  - Includes bibliographical references (pages 233-241) and index; 1; Conflict and its Resolution --; 2; Analyzing Conflict --; 3; Communication and Conflict Resolution --; 4; Planning and Preparation for Resolution --; 5; Collaborative Problem Solving --; 6; Mediation --; 7; Arbitration --; 8; The Conflict Resolution Process --; 9; Practical Conflict Resolution Skills --; 10; When Things Go Wrong --; 11; Interpersonal and Relationship Conflict --; 12; Neighborhood and Intergroup Conflict --; 13; Industrial and Commercial Conflict --; 14; Environmental and Technical Conflict --; 15; Conflict Resolution, the Law and Ethics --; 16; Making Conflict Resolution Work --; 17; An Example of Analysis and Planning --; Annotated Resource List --; Index
N2  - "Conflict resolution is of increasing interest at all levels of social and political interaction from the interpersonal to the international. Drawing on the author's extensive experience in counselling and mediation, this book provides a practical approach to conflict resolution. Gregory Tillett covers a wide range of areas including ethical, environmental, industrial, and neighborhood conflict and supports his methods with theory and case studies. This new edition features an emphasis on creative solutions to problem-solving and has been revised to reflect the needs of academics and professional counselors. It draws on the latest research and case histories."--Publisher description
ER  -