TY  - BOOK
AU  - Ting-Toomey,Stella
AU  - Chung,Leeva C.
TI  - Understanding intercultural communication
SN  - 1891487736
AV  - GN345.6 .T57 2005
U1  - 303.482 22
PY  - 2005///]
CY  - Los Angeles, Calif.
PB  - Roxbury Pub. Co.
KW  - Intercultural communication
KW  - Culture shock
KW  - Language and culture
KW  - Cross-cultural orientation
N1  - Includes bibliographical references (pages 355-372) and index; Preface --; Acknowledgments --; About the Authors --; 1; Why Study Intercultural Communication? --; Practical Reasons to Study Intercultural Communication --; Adapting to Global and Domestic Workforce Diversity --; Improving Multicultural Health Care Communication --; Engaging in Creative Problem Solving --; Enhancing Intercultural Relationship Satisfaction --; Deepening Self-Awareness --; Fostering Global and Intrapersonal Peace --; Intercultural Communication Flexibility --; Knowledge, Attitude, and Skills --; Flexible Intercultural Communication: Four Criteria --; Mastering Intercultural Communication Flexibility --; A Staircase Model --; Communicating Flexibly --; 2; What Is Intercultural Communication? --; Culture: A Learned Meaning System --; Surface-Level Culture: Popular Culture --; Intermediate-Level Culture: Symbols, Meanings, and Norms --; Deep-Level Culture: Traditions, Beliefs, and Values --; Understanding Intercultural Communication: A Process Model --; Intercultural Communication Process: Overall Characteristics --; Intercultural Communication: Meaning Characteristics --; Practicing Intercultural Process Thinking --; Process Consciousness: Underlying Principles --; Intercultural Toolkit: Recaps and Checkpoints --; 3; What Are the Essential Cultural Value Patterns? --; Functions of Cultural Values --; Analyzing Cultural Values --; Identity Meaning Function --; Explanatory Function --; Boundary Regulation Function --; Adaptational Function --; Analyzing Cultural Value Dimensions --; Discovering Cultural Values --; Identity: Individualism-Collectivism Value Pattern --; Power: Small-Large Power Distance Value Pattern --; Uncertainty: Weak-Strong Uncertainty Avoidance Value Pattern --; Sex Roles: Feminine-Masculine Value Pattern --; Additional Value Orientation Patterns --; Value Orientations: Background Information --; Meaning: Doing-Being Activity Value Orientation --; Destiny: Controlling-Yielding People-Nature Value Orientation --; Time: Future-Past Temporal Value Orientation --; Space: Privacy-Communal Spatial Value Orientation --; Individual Socialization Development --; Independent Versus Interdependent Self-Construal --; Horizontal Versus Vertical Self-Construal --; Internal Versus External Locus of Control --; Intercultural Toolkit: Recaps and Checkpoints --; 4; What Are the Keys to Understanding Cultural and Ethnic Identities? --; Family and Gender Socialization --; Family Socialization and Interaction Patterns --; Gender Socialization and Interaction Patterns --; Cultural-Ethnic Identity Formation --; Cultural Identity Conceptualization --; Ethnic Identity Conceptualization --; Group Membership: Intercultural Boundary Crossing --; Defining Acculturation and Enculturation --; Social Identity --; Systems-Level Factors --; Individual-Level Factors --; Interpersonal-Ethnic Media-Level Factors --; Ethnic-Cultural Identity Change Process --; Ethnic-Cultural Identity Typological Model --; Racial-Ethnic Identity Development Model --; Intercultural Toolkit: Recaps and Checkpoints --; 5; What Is Culture Shock? --; Understanding Culture Shock --; Culture Shock: Defining Characteristics --; Culture Shock: Pros and Cons --; Approaching Culture Shock: Underlying Factors --; Managing Culture Shock: Initial Tips --; Intercultural Adjustment: Developmental Patterns --; The U-Curve Adjustment Model --; The Revised W-Shaped Adjustment Model --; Culture Shock: Peaks and Valleys --; Reentry Culture Shock --; Reentry Culture Shock: Surprising Elements --; Resocialization: Different Returnees' Profiles --; Intercultural Toolkit: Recaps and Checkpoints --; 6; What Is the Relationship Between Language and Culture? --; Human Language: Distinctive Features --; Arbitrariness --; Abstractness --; Meaning-Centeredness --; Creativity --; Understanding Multiple Language Rules --; Phonological Rules --; Morphological Rules --; Syntactic Rules --; Semantic Rules --; Pragmatic Rules --; Understanding Diverse Language Functions --; The Cultural Worldview Function --; The Cognitive Formation Function --; The Social Reality Function --; The Group Identity Function --; The Social Change Function --; Intercultural Toolkit: Recaps and Checkpoints --; 7; What Are the Major Differences in Intercultural Verbal Styles? --; Intercultural Low-Context and High-Context Communication Framework --; Defining Low-Context and High-Context Communication --; Low-Context and High-Context Communication Examples --; Low-Context and High-Context VerbalStyle Comparisons --; Direct and Indirect Verbal Styles --; Complementary, Animated, and Understated Verbal Styles --; Informal and Formal Verbal Styles --; Beliefs Expressed in Talk and Silence --; Intercultural Conversation Process: Self-Disclosure --; Self-Disclosure: Verbal Revealment Versus Concealment --; Johari Window --; Intercultural Persuasion Process --; Linear Logic Versus Spiral Logic Persuasion --; Self-Credentialing and Self-Humbling Verbal Modes --; Face-Negotiation and Requesting Strategies --; Intercultural Toolkit: Recaps and Checkpoints --; 8; What Are the Different Ways to Communicate Nonverbally Across Cultures? --; The Importance of Nonverbal Communication --; What Is Nonverbal Communication? --; Actions or Words? --; One Code, Many Interpretations --; Verbal and Nonverbal Similarities --; Forms of Nonverbal Communication --; Artifacts and Clothing --; Paralanguage --; Facial Expressions --; Gestures --; Haptics --; Boundary Regulations --; Regulating Interpersonal Boundaries --; Environmental Boundaries --; Psychological Boundaries --; Regulating Time --; Intercultural Toolkit: Recaps and Checkpoints --; 9; What Causes Us to Hold Biases Against Outgroups? --; Through Our Lenses: Communication Filters --; Perception and Communication --; Ethnocentrism and Communication --; Stereotypes and Communication --; Stereotypes and Media --; Nearsighted Focus: Ingroup/Outgroup Membership Boundaries --; Us Versus Them --; Where Do I Fit In? --; Intergroup Attributions --; Shattered Lens: Prejudice, Discrimination, and Racism --; Prejudiced Remarks...or Innocent Jokes? --; Prejudice: Explanations and Functions --; Discrimination and Practice --; Different Types of Racism --; Reducing Prejudice and Discrimination --; Intercultural Toolkit: Recaps and Checkpoints --; 10; What Are the Best Ways to Manage Intercultural Conflict? --; Intercultural Conflict: Cultural Background Factors --; Culture-Based Conflict Lenses --; Intercultural Conflict Perceptions --; Intercultural Conflict Goal Issues --; Perceived Scarce Resources --; Intercultural Conflict Process Factors --; Defining Conflict Styles --; Cross-Cultural Conflict Styles --; Cross-Ethnic Conflict Styles and Facework --; Competent Intercultural Conflict Skills --; Facework Management --; Mindful Listening --; Cultural Empathy --; Mindful Reframing --; Intercultural Toolkit: Recaps and Checkpoints --; 11; What Are the Challenges in Developing an Intercultural-Intimate Relationship? --; Developing Intercultural-Intimate Relationships: Invisible Challenges --; Different Cultural-Ethnic Membership Values --; Different Expectations of Love --; Different Expectations of Autonomy-Connection Issues --; Communication Decoding Issues --; Intercultural-Intimate Relationship Attraction: Facilitating Factors --; Perceived Physical Attractiveness --; Perceived Similarity --; Self-Disclosure --; Ethnic Identity and Self-Concept --; Intercultural-Intimate Conflict: Major Obstacles --; Encountering Prejudice and Racism --; Countering Racism and Prejudice: Coping Strategies --; Raising Secure Bicultural Children --; Raising Bicultural-Biracial Children --; Helping Children to Develop a Secure Identity --; Intercultural Toolkit: Recaps and Checkpoints --; 12; What Are the Communication Issues Facing a Global Identity? --; The E.net Self: Local Versus Global Outlook --; Local Versus Global Identity --; Defining the Background of E.net'ers --; E.net'ers: Who Are They? --; The E.net Identity: Dialectical Challenges --; Spatial Zone Dialectics --; Temporal Zone Dialectics --; Identity Zone Dialectics --; Global Identities in Action --; The Lens of Television: Identity Imitation --; Rap and Hip-Hop Music: Identity Expression --; Fashion and Gadgets: Identity Construction --; Video: Identity Transformation --; Intercultural Toolkit: Recaps and Checkpoints --; 13; How Can We Become Ethical Intercultural Communicators? --; Comparing Different Ethical Positions --; Ethical Absolutism Position --; Ethical Relativism Position --; Ethical Universalism Position --; Meta-Ethics Contextualism Position --; Meta-Ethics: Procedures and Guidelines --; Identifying Key Meta-Ethics Concepts --; Meta-Ethical Decisions: Further Guidelines --; An Intercultural Discovery Path Model --; From Ethnocentrism to Ethnorelativism --; Becoming a Dynamic Global Leader --; In Conclusion --; References --; Glossary --; Author Index --; Subject Index
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