TY  - BOOK
AU  - Epstein,Paul D.
TI  - Results that matter: improving communities by engaging citizens, measuring performance, and getting things done 
SN  - 0787960586
AV  - JS303.5 .R47 2006
U1  - 323.0420973 22
PY  - 2006///]
CY  - San Francisco
PB  - Jossey-Bass
KW  - Citizens' associations
KW  - United States
KW  - Political participation
KW  - Community organization
KW  - Neighborhood government
KW  - Local government
KW  - Government productivity
KW  - Public-private sector cooperation
N1  - Includes bibliographical references (pages 224-236) and index; Engaging citizens, measuring results, getting things done -- Citizens' many roles in community problem solving -- Organizations managing for results -- Citizens reaching for results I: key ideas, strategic issues, and the first three case examples -- Citizens reaching for results II: to improve the quality of life in their region -- Communities governing for results I: an introduction to the practice and to interpreting the case examples -- Communities governing for results II: local governments engage citizens in results-based systems -- Communities governing for results III: citizens engaged in results-based nonprofit community development -- More ideas for making it happen
N2  - "Results that Matter provides a new governance framework for using valuable tools of community improvement--especially performance measurement and citizen engagement--to empower communities to achieve the outcomes their citizens most desire. Government and nonprofit managers will learn how to combine these tools in new ways, not only to achieve one-time improvement of their organizations and communities, but to foster continual community renewal and improvement. ;"--Publisher description
ER  -