Handbook of communication skills / 
[edited by] Owen D.W. Hargie. 
 - 3rd ed. 
 - 586 p. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/> Skill in theory : communication as skilled performance /  Skill in practice : an operational model of communicative performance /  Non-verbal behaviour as communication : approaches, issues and research /  Questioning /  Reinforcement /  Reflecting /  Explaining /  Self-disclosure : strategic revelation of information in personal and professional relationships /  The process of listening /  Humour and laughter /  Persuasion /  Asserting and confronting /  Interacting in groups /  Negotiation and bargaining /  Relational communication /  The employment interview /  The helping interview : developmental counselling and therapy /  The appraisal interview reappraised /  The cognitive interview /  Training in communication skills : research, theory and practice /  Owen Hargie --  Owen Hargie --  Randall A. Gordon, Daniel Druckman, Richard M. Rozelle and James C. Baxter --  David Dickson and Owen Hargie --  Len Cairns --  David Dickson --  George Brown --  Charles H. Tardy and Kathryn Dindia --  Robert N. Bostrom --  Hugh Foot and May McCreaddie --  Daniel J. O'Keefe --  Richard F. Rakos --  Arjaan Wit --  Ian E. Morley --  Megan K. Foley and Steve Duck --  Rob Millar and Anne Tracey --  Sandra A. Rigazio-DiGilio and Allen E. Ivey --  Dennis Tourish --  Amina Memon --  Owen Hargie.  1.  2.  3.  4.  5.  6.  7.  8.  9.  10.  11.  12.  13.  14.  15.  16.  17.  18.  19.  20. 
<br/><br/><label>ISBN: </label>0415359104 (hardcover) 0415359112 (pbk.) 
<br/><br/><label>LCCN: </label>2005028329 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication.<br/>Communication--Psychological aspects<br/>Interviewing
<br/><br/><label>LC Class. No.: </label>BF637.C45  / H284 2006 
<br/><br/><label>Dewey Class. No.: </label>302