TY  - BOOK
AU  - Hochschild,Arlie Russell
TI  - The managed heart: commercialization of human feeling 
SN  - 0520239334
AV  - BF531 .H62 2003
U1  - 152.4 21
PY  - 2003///
CY  - Berkeley, Calif.
PB  - University of California Press
KW  - Emotions
KW  - Economic aspects
KW  - Work
KW  - Psychological aspects
KW  - Employee motivation
N1  - Originally published: Berkeley : University of California Press, c1983; Includes bibliographical references (pages 287-315) and index; 1; Exploring the Managed Heart --; 2; Feeling as Clue --; 3; Managing Feeling --; 4; Feeling Rules --; 5; Paying Respects with Feeling: The Gift Exchange --; 6; Feeling Management: From Private to Commercial Uses --; 7; Between the Toe and the Heel: Jobs and Emotional Labor --; 8; Gender, Status, and Feeling --; 9; The Search for Authenticity --; Afterword to the Twentieth Anniversary Edition --; App. A; Models of Emotion: From Darwin to Goffman --; App. B; Naming Feeling --; App. C; Jobs and Emotional Labor --; App. D; Positional and Personal Control Systems
N2  - "In this second edition of her groundbreaking 1983 work, Hochschild examines what happens when systems of adjusting emotions - the inducing or suppressing of love, envy, and anger - are adapted to commercial purposes. She defines such "emotional labor" and vividly describes from humanist and feminist perspectives the process of estrangement from personal feelings and its role as an occupational hazard for one-third of America's workforce."--BOOK JACKET
ER  -