TY  - BOOK
AU  - Calloway,Joe
TI  - Indispensable: how to become the company that your customers can't live without 
SN  - 0471703087
AV  - HF5415.525 .C35 2005
U1  - 658.8343 22
PY  - 2005///]
CY  - Hoboken, N.J.
PB  - J. Wiley
KW  - Customer loyalty
KW  - Case studies
N1  - 1; The default choice --; 2; The five drivers --; 3; Case study : deluxe --; 4; Back to the six new basics --; 5; Case study : W hotels --; 6; Create community --; 7; Case study : Gitomer --; 8; Obvious but often overlooked --; 9; Right place - right time --; 10; Case study : the pancake pantry --; 11; Big picture outcome --; 12; Twenty-eight indispensable lessons --; 13; Case study : Pinnacle financial partners --; 14; Repeatable process --; 15; Stop apologizing - start doing your job --; 16; Case study : LawTalk --; 17; The customer decides
ER  -