Indispensable : how to become the company that your customers can't live without /
Joe Calloway.
- xiii, 226 pages ; 24 cm
The default choice -- The five drivers -- Case study : deluxe -- Back to the six new basics -- Case study : W hotels -- Create community -- Case study : Gitomer -- Obvious but often overlooked -- Right place - right time -- Case study : the pancake pantry -- Big picture outcome -- Twenty-eight indispensable lessons -- Case study : Pinnacle financial partners -- Repeatable process -- Stop apologizing - start doing your job -- Case study : LawTalk -- The customer decides. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17.