TY  - BOOK
AU  - Axelrod,Larry
AU  - Johnson,Rowland
TI  - Turning conflict into profit: a roadmap for resolving personal and organizational disputes 
SN  - 088864440X
U1  - 303.69 22
PY  - 2005///]
CY  - Edmonton
PB  - University of Alberta Press
KW  - Conflict management
KW  - Interpersonal relations
N1  - Includes bibliographical references (pages 267-271) and index; 1; Conflict defined --; 2; The conflict trap : denial, despair, and detachment --; 3; The costs of conflict --; 4; Conflict within : the psychology of conflict --; 5; Conflict among : the interpersonal manifestation of conflict --; 6; Conflict across : the cultural roots of conflict --; 7; Moving through the narrow place --; 8; The profit track : insight, inspiration, and investment --; 9; Step 1 - tap the energy --; 10; Step 2 - find the learning --; 11; Step 3 - build relationships --; 12; Step 4 - cultivate innovation --; 13; Step 5 - make better decisions --; 14; Putting it all together
N2  - "Drawing on psychological and sociological research and years of practical experience, Larry Axelrod and Roy Johnson have identified a new alternative for workplace conflict resolution. The authors explain how "leaning into conflict" not only defuses workplace tensions but also releases blocked energy into positive channels." "Turning Conflict Into Profit challenges the typical ways in which most people perceive, interpret, and respond to conflict. It exposes the psychological and cultural factors that keep us mired in disputes. It recognizes that our response to conflict is a choice and offers insights into the strategies that can transform despair into opportunities for learning, growing and achievement."--BOOK JACKET
ER  -