TY  - BOOK
AU  - Tesone,D.V.
AU  - Ricci,Peter
TI  - The little book of cases in hospitality management: stories from industry practitioners 
SN  - 013118329X
AV  - TX911.3.M27 T44 2006
U1  - 647.95068 22
PY  - 2006///
CY  - Upper Saddle River, N.J.
PB  - Pearson/Prentice Hall
KW  - Hospitality industry
KW  - Management
KW  - Case studies
N1  - Productivity enhancement -- Leading a turnaround strategy -- Value-added restaurant service -- Training strategies -- Turnaround strategies and employee relations -- Rules and progressive discipline -- A new management assignment -- Dealing with problem employees -- The restaurant -- Career paths -- A comparison of management styles -- Management and employee motivation -- The department transfer -- The training scenario -- Managers' reputations -- Coaching, counseling, and discipline -- The special restaurant -- Subjective management practices -- Job opportunities -- Human resource management overview -- Recruitment and retention -- Employee productivity and value-added management -- Legal compliance -- Employee relations and retention -- Employee retention -- Legal compliance -- Recruitment and selection -- Employee training and needs assessment -- Employee compensation -- Performance appraisals and management responsibility -- Management communications and employee relations -- Leadership development -- Employee motivation and recognition programs -- Starting and running an HR office -- The invisible car -- Taking care of the elderly -- There's a mouse in the house -- Forty-eight hours -- Don't park here -- The confushed consultant -- Can you float me a loan? -- The "sick" van -- The prejudiced housekeeper -- The overnight "vigil" -- The disappearing dodge -- --; Case 1; Productivity enhancement --; Case 2; Leading a turnaround strategy --; Case 3; Value-added restaurant service --; Case 4; Training strategies --; Case 5; Turnaround strategies and employee relations --; Case 6; Rules and progressive discipline --; Case 7; A new management assignment --; Case 8; Dealing with problem employees --; Case 9; The restaurant --; Case 10; Career paths --; Case 11; A comparison of management styles --; Case 12; Management and employee motivation --; Case 13; The department transfer --; Case 14; The training scenario --; Case 15; Managers' reputations --; Case 16; Coaching, counseling, and discipline --; Case 17; The special restaurant --; Case 18; Subjective management practices --; Case 19; Job opportunities --; Case 20; Human resource management overview --; Case 21; Recruitment and retention --; Case 22; Employee productivity and value-added management --; Case 23; Legal compliance --; Case 24; Employee relations and retention --; Case 25; Employee retention --; Case 26; Legal compliance --; Case 27; Recruitment and selection --; Case 28; Employee training and needs assessment --; Case 29; Employee compensation --; Case 30; Performance appraisals and management responsibility --; Case 31; Management communications and employee relations --; Case 32; Leadership development --; Case 33; Employee motivation and recognition programs --; Case 34; Starting and running an HR office --; Case 35; The invisible car --; Case 36; Taking care of the elderly --; Case 37; There's a mouse in the house --; Case 38; Forty-eight hours --; Case 39; Don't park here --; Case 40; The confused consultant --; Case 41; Can you float me a loan? --; Case 42; The "sick" van --; Case 43; The prejudiced housekeeper --; Case 44; The overnight "vigil" --; Case 45; The disappearing dodge
N2  - "The Little Book of Cases in Hospitality Management: Stories from Industry Practitioners provides students of Hospitality Management with forty-five case studies concerning lodging, foodservice, theme parks, attractions, resorts, recreation, events, transportation, and entertainment. Each of the cases in this book is taken from the real-life experiences of managers working in the hospitality industry."--BOOK JACKET
ER  -