TY  - BOOK
AU  - Carmona,Matthew
AU  - Sieh,Louie
TI  - Measuring quality in planning: managing the performance process 
SN  - 0415315239
AV  - HT166 .C315 2004
U1  - 307.12160941 22
PY  - 2004///
CY  - Abingdon, Oxon, New York
PB  - Spon Press
KW  - City planning
KW  - Evaluation
KW  - Great Britain
N1  - "Simultaneously published in the USA and Canada."; Includes bibliographical references and index; Planning for quality -- Introduction -- The research -- The question of quality -- Managing local government -- Measuring performance, the building blocks -- Planning performance in England, the story so far -- Measuring quality -- An analytical framework : quality, governance, performance and planning -- Practice in England -- An international perspective -- Innovation and measurement in England -- A new model of quality measurement in planning -- --; 1; Introduction - the research --; 2; The question of quality --; 3; Managing local government --; 4; Measuring performance, the building blocks --; 5; Planning performance in England, the story so far --; 6; An analytical framework : quality, governance, performance and planning --; 7; Practice in England --; 8; An international perspective --; 9; Innovation and measurement in England --; 10; A new model of quality measurement in planning --; App. 1; The quality tools --; App. 2; Analysis of policy framework content in the case study authorities
N2  - "It is the purpose of this book to address the complexities and - as far as possible - to cut through the tangled web of thinking that has dogged performance (or quality) measurement in planning, and in the public sector at large. Through research that draws extensively from experience in the UK, but also from practice and theory from around the world, this book argues the case for a holistic approach to quality measurement that addresses equally the three key dimensions of planning quality: product, service and organisational quality."--Jacket; "It is the purpose of this book to address the complexities and - as far as possible - to cut through the tangled web of thinking that has dogged performance (or quality) measurement in planning, and in the public sector at large. Through research that draws extensively from experience in the UK, but also from practice and theory from around the world, this book argues the case for a holistic approach to quality measurement that addresses equally the three key dimensions of planning quality: product, service and organisational quality."--BOOK JACKET
ER  -