Carmona, Matthew, <br/><br/>
Measuring quality in planning :  managing the performance process / 
Matthew Carmona and Louie Sieh. 
 - xi, 396 pages :  illustrations ;  26 cm 
<br/><br/> "Simultaneously published in the USA and Canada.". 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Planning for quality -- Introduction -- The research -- The question of quality -- Managing local government -- Measuring performance, the building blocks -- Planning performance in England, the story so far -- Measuring quality -- An analytical framework : quality, governance, performance and planning -- Practice in England -- An international perspective -- Innovation and measurement in England -- A new model of quality measurement in planning -- --  Introduction - the research --  The question of quality --  Managing local government --  Measuring performance, the building blocks --  Planning performance in England, the story so far --  An analytical framework : quality, governance, performance and planning --  Practice in England --  An international perspective --  Innovation and measurement in England --  A new model of quality measurement in planning --  The quality tools --  Analysis of policy framework content in the case study authorities.  1.  2.  3.  4.  5.  6.  7.  8.  9.  10.  App. 1.  App. 2. 
<br/><br/> "It is the purpose of this book to address the complexities and - as far as possible - to cut through the tangled web of thinking that has dogged performance (or quality) measurement in planning, and in the public sector at large. Through research that draws extensively from experience in the UK, but also from practice and theory from around the world, this book argues the case for a holistic approach to quality measurement that addresses equally the three key dimensions of planning quality: product, service and organisational quality."--Jacket.  "It is the purpose of this book to address the complexities and - as far as possible - to cut through the tangled web of thinking that has dogged performance (or quality) measurement in planning, and in the public sector at large. Through research that draws extensively from experience in the UK, but also from practice and theory from around the world, this book argues the case for a holistic approach to quality measurement that addresses equally the three key dimensions of planning quality: product, service and organisational quality."--BOOK JACKET. 
<br/><br/><label>ISBN: </label>0415315239 9780415315234 0415315247 9780415315241 
<br/><br/><label>LCCN: </label>2004001382 
<br/><br/><label>Subjects--Topical Terms: </label><br/>City planning--Evaluation<br/>City planning--Great Britain
<br/><br/><label>LC Class. No.: </label>HT166  / .C315 2004 
<br/><br/><label>Dewey Class. No.: </label>307.12160941