TY - BOOK AU - Kabagarama,Daisy TI - Breaking the ice: a guide to understanding people from other cultures SN - 0205266525 AV - GN345.6 .K33 1997 U1 - 303.482 21 PY - 1997///] CY - Boston PB - Allyn and Bacon KW - Intercultural communication N1 - Includes bibliographical references (pages 74-78); Preface --; Acknowledgments --; Introduction --; Need for Global Education --; Discussion Topic --; Endnotes --; 1; A Changing World --; 2; Culture: The Molder of Human Behavior --; 3; Communication: The Heartbeat of Human Interaction --; 4; The Seven-Step Process (T.S.S.P.) of Cross-Culture Understanding --; 5; What Organizational Leaders Can Do to Foster Cross-Cultural Understanding --; Bibliography ER -