TY  - BOOK
AU  - Lipsky,David B.
AU  - Seeber,Ronald Leroy
AU  - Fincher,Richard
TI  - Emerging systems for managing workplace conflict: lessons from American corporations for managers and dispute resolution professionals 
SN  - 0787964344 :
U1  - 658.4053 21
PY  - 2003///
CY  - San Francisco, Calif., Chichester
PB  - Jossey-Bass Pfeiffer, John Wiley
KW  - Conflict management
N1  - Part One: The evolution of conflict management systems. Introduction: The emergence of conflict management -- Forces of change : the transformation of the social contract in the workplace -- The rise of alternative dispute resolution -- New strategies of conflict management : the emergence of a new paradigm -- Part Two: The establishment of conflict management systems. Design of conflict management systems : internal features -- Design of conflict management systems : external features -- Implementation of conflict management systems -- Evaluation of conflict management systems -- Part Three: The future of conflict nanagement systems. Barriers to the growth of conflict management systems -- The future of workplace dispute resolution -- Appendix A: A list of corporations and other organizations studied by the authors and referred to in this book -- Appendix B: Glossary of terms
ER  -