TY  - BOOK
AU  - Weick,Karl E.
AU  - Sutcliffe,Kathleen M.
TI  - Managing the unexpected: assuring high performance in an age of complexity 
T2  - University of Michigan Business School management series
SN  - 0787956279
AV  - HD49 .W45 2001
U1  - 658.4056 21
PY  - 2001///]
CY  - San Francisco
PB  - Jossey-Bass
KW  - Crisis management
KW  - Leadership
KW  - Industrial management
N1  - Includes bibliographical references (pages 175-189) and index; Series Foreword; Robert E. Quinn --; 1; Managing the Unexpected: What Business Can Learn from High Reliability Organizations --; 2; The Expected - and the Unexpected --; 3; A Closer Look at Process and Why Planning Can Make Things Worse --; 4; Assessing Your Capabilities for Assured Performance --; 5; Organizational Culture and the Unexpected --; 6; How to Manage Mindfully
N2  - "Managing the Unexpected shows executives and upper level managers how to manage under trying conditions. The authors reveal how HROs create a collective state of mindfulness that produces an enhanced ability to discover and correct errors before they escalate into a crisis. Through a discussion of this principle and the practices that can be used to apply it, the authors show how to anticipate and respond to threats with flexibility rather than rigidity. Their practical, solutions-oriented approach includes numerous case studies demonstrating "mindful" practices and enables readers to assess and implement mindfulness in their own organizations."--BOOK JACKET
UR  - http://www.loc.gov/catdir/bios/wiley046/2001001341.html
ER  -