Kozak, Metin, 1968-
Destination benchmarking : concepts, practices, and operations /
M. Kozak.
- xvii, 216 p. : 24 cm.
Includes bibliographical references (p. 196-209).
Overview of Benchmarking Theory -- Evaluating Benchmarking Studies in Tourism -- Towards Destination Benchmarking -- Measures of Destination Benchmarking -- Internal Destination Benchmarking -- External Destination Benchmarking -- Generic Destination Benchmarking -- Data Collection and Analysis -- Destination Benchmarking: Characteristics and Limitations -- Conclusion. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
0851997457 : £55.00
2003011297
Tourism--Management.
Benchmarking (Management)
G155.A1 / K68 2004
910.684