Kozak, Metin, 1968-

Destination benchmarking : concepts, practices, and operations / M. Kozak. - xvii, 216 p. : 24 cm.

Includes bibliographical references (p. 196-209).

Overview of Benchmarking Theory -- Evaluating Benchmarking Studies in Tourism -- Towards Destination Benchmarking -- Measures of Destination Benchmarking -- Internal Destination Benchmarking -- External Destination Benchmarking -- Generic Destination Benchmarking -- Data Collection and Analysis -- Destination Benchmarking: Characteristics and Limitations -- Conclusion. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

0851997457 : £55.00

2003011297


Tourism--Management.
Benchmarking (Management)

G155.A1 / K68 2004

910.684