TY  - BOOK
AU  - Lucas,Rosemary
TI  - Employment relations in the hospitality and tourism industries
T2  - Routledge studies in employment relations
SN  - 0415297117 (hardback)
AV  - TX911.3.P4 L82 2003
U1  - 647.940683 21
PY  - 2003///
CY  - New York
PB  - Routledge
KW  - Hospitality industry
KW  - Personnel management
KW  - Tourism
N1  - 1; Whither employment relations and hospitality? --; 2; Employment and work --; 3; The role of management in employment relations --; 4; Resourcing, development and fair treatment --; 5; Pay, reward and performance --; 6; Representation, participation and involvement --; 7; Employment law and dispute resolution --; 8; What do the workers think? --; 9; Conclusions and future issues --; App. 1; Background characteristics of the WERS98 sample --; App. 2; Employment relations practices and outcomes
N2  - "Employment Relations in the Hospitality and Tourism Industries presents a detailed review of employment relations within a distinctive and significant part of the service economy. Uniquely combining employment relations and the hospitality and tourism fields, this book draws on recently published sources to give readers a comprehensive and internationally comparative perspective on the subject area." "Employment Relations in the Hospitality and Tourism Industries is an invaluable resource for anyone studying hospitality and tourism, industrial relations and human resource management."--BOOK JACKET
ER  -