Sport and leisure operations management /
edited by Una McMahon-Beattie and Ian Yeoman.
- xii, 360 pages : illustrations ; 25 cm
Includes bibliographical references and index.
Editors and contributors -- Introduction -- Sport and leisure in context -- Sport and leisure service encounter -- Sport and leisure narrative -- Leisure venue management -- Design of sport and leisure facilities -- Facilities planning -- Managing human resources in sport and leisure -- Manging queues -- Service quality -- Service productivity and best practice in the UK leisure industry -- Inventory management -- Economics of sport and leisure -- Supply and demand -- Leisure revenue maangement -- Ticket operations in a professional sports team setting -- Operations strategy -- Sports events : a new planning process -- Strategic planning -- Risk management -- Legal and ethical issues in the design and delivery of sport and leisure facilities -- Merchandising and marketing -- Sports and leisure marketing -- E-commerce in sport and leisure -- The role of retailing in sport and leisure -- Cases and opinions -- Planning for joint usage -- Almeria 2005 -- Sports and leisure experience -- Service quality at Insight Leisure Management : the role of the mystery shopper -- Football revenue management -- Revenue management for the movie theatre industry -- Strategic direction for sport in higher education -- Retailing challenges within the national museums and galleries of Northern Ireland. Pt. 1. 1. 2. 3. Pt. 2. 4. 5. 6. 7. 8. Pt. 3. 9. 10. 11. 12. Pt. 4. 13. 14. 15. 16. Pt. 5. 17. 18. 19. Pt. 6. 20. 21. 22. 23. 24. 25. 26. 27.