TY  - BOOK
AU  - Wertheim,Eleanor
TI  - Skills for resolving conflict: creating effective solutions through co-operative problem solving 
SN  - 186491002X
AV  - HD42 .S54 1998
U1  - 303.69 22
PY  - 1998///
CY  - Emerald, Vic.
PB  - Eruditions Publishing
KW  - Conflict management
KW  - Interpersonal relations
KW  - Mediation
N1  - Includes bibliographical references (pages 176-182) and index; Section A. Approaches to conflict -- 1. Recognising conflict and conflict management styles -- 2. How conflict escalates -- Section B. The Co-operative Problem Solving Model and Basic Skills -- 3. Analysing the conflict: exploring interests -- 4. Delving deeper into interests -- 5. Skills for communicating -- 6. Expanding the options -- 7. Reaching a win-win solution -- 8. Considering alternatives to a negotiated agreement -- Section C. Advanced Skills for Resolving Conflicts -- 9. Building relationships -- 10. Emotions during conflict -- 11. Blocks to co-operative negotiating -- 12. Using guidelines in conflicts -- 13. Involving a third party -- 14. Organisational and multi-party disputes -- Conclusion: The broad social context of co-operative problem solving; Tertiary students
ER  -