Wertheim, Eleanor, <br/><br/>
Skills for resolving conflict :  creating effective solutions through co-operative problem solving / 
E. Wertheim [and others]. 
 - viii, 188 pages ;  26 cm 
<br/><br/>Includes bibliographical references (pages 176-182) and index. 
<br/><br/>Section A. Approaches to conflict -- 1. Recognising conflict and conflict management styles -- 2. How conflict escalates -- Section B. The Co-operative Problem Solving Model and Basic Skills -- 3. Analysing the conflict: exploring interests -- 4. Delving deeper into interests -- 5. Skills for communicating -- 6. Expanding the options -- 7. Reaching a win-win solution -- 8. Considering alternatives to a negotiated agreement -- Section C. Advanced Skills for Resolving Conflicts -- 9. Building relationships -- 10. Emotions during conflict -- 11. Blocks to co-operative negotiating -- 12. Using guidelines in conflicts -- 13. Involving a third party -- 14. Organisational and multi-party disputes -- Conclusion: The broad social context of co-operative problem solving. 
<br/><br/> Tertiary students. 
<br/><br/><label>ISBN: </label>186491002X 9781864910025 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management.<br/>Interpersonal relations.<br/>Mediation
<br/><br/><label>LC Class. No.: </label>HD42  / .S54 1998 HD42  / .S54 1998 
<br/><br/><label>Dewey Class. No.: </label>303.69