The uncertain art of management /
Harry Onsman.
- xii, 296 pages ; 21 cm.
- Management today .
- Management today (McGraw-Hill). .
Includes bibliographical references and index.
Preface -- About the author -- Introduction -- Creating a Better Workplace -- Trust in the workplace -- Empowerment -- Workplace satisfaction -- Encouraging Performance -- Discretionary effort -- Feedback -- Shared goal setting -- Measuring performance -- On-the-job training -- Choosing the Right Direction -- Problem solving -- Decision making -- Planning versus strategising -- Scenario planning -- Increasing Competitive Advantage -- Structure and performance -- The internal resource advantage -- Cultural diversity -- Organisational culture -- Renewal and innovation -- Structure and Design -- Enduring organisational structures -- Work design -- Self-managing work teams -- Consultants -- Working with People -- Change management -- Management and metaphors -- Discussing the undiscussable -- Emotions at work -- Leadership -- Leadership: a practical approach -- Beyond heroics -- Leadership with integrity -- Managing yourself -- The trap of 'emotional intelligence' -- The uncertain profession of management -- The irrationality of management -- What it takes to survive as a manager -- Acknowledgments -- Notes -- Index. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32.