TY  - BOOK
AU  - Spencer-Oatey,Helen
TI  - Culturally speaking: managing rapport in talk across cultures 
SN  - 0304704377 (pbk.) :
U1  - 303.482 
PY  - 2000///
CY  - London
PB  - Cassell
KW  - Intercultural communication
KW  - Pragmatics
N1  - Includes index; Includes bibliographical references
ER  -