TY - BOOK AU - Beer,Jennifer E. AU - Stief,Eileen TI - The mediator's handbook SN - 0865713596 U1 - 303.69 PY - 1997/// CY - Gabriola Island, B.C., [Great Britain] PB - New Society KW - Conflict management N1 - Previous ed.: [i.e., Rev. 3rd ed.], 1996; Includes bibliographical references ER -