TY - BOOK AU - Lucas,Rosemary TI - Managing employee relations in the hotel and catering industry SN - 030432910X AV - TX911.3.P4 L83 1995 U1 - 647.2 PY - 1995/// CY - London, New York PB - Cassell KW - Hospitality industry KW - Personnel management N1 - Includes bibliographical references (pages 304-309) and index; Acknowledgements --; Preface --; List of Abbreviations --; Pt. 1; The Employee Relations, Managerial and Employment Contexts --; 1; The Employee Relations Context --; 2; Managing in the Hotel and Catering Industry --; 3; Contemporary Issues and Practices in Employment and Work --; Pt. 2; The Employment Relationship --; 4; The Employment Relationship: Perspectives and Participants --; 5; Managing the Effort-Reward Bargain --; 6; Decision-Making: Methods and Processes --; 7; Procedures in the Employment Relationship --; 8; Managing Involvement and Commitment --; Pt. 3; Legal and Social Issues --; 9; Managing Workplace Employment Law --; 10; Managing Equality and Workplace Diversity in the Employment Relationship --; 11; Managing Health, Safety and Welfare --; 12; Conclusions and Future Issues --; Appendix 1 Workplace Industrial Relations Survey 1990 (WIRS3) --; Appendix 2 The Author's Perspective --; Appendix 3 Outline Summary of the Effect of European Community Law --; Appendix 4 Workplace Employment Law --; Appendix 5 Equalizing the Employment Relationship --; Appendix 6 Health and Safety Law --; Lists of Legal Cases, Statutes and Regulations --; Bibliography --; Index ER -