TY  - BOOK
AU  - Jones,Leo
TI  - Welcome!: English for the travel and tourism industry 
SN  - 0521479010 (teacher's book)
U1  - 428.34 
PY  - 1998///
CY  - Cambridge, U.K ;Melbourne, Vic.
PB  - Cambridge University Press
KW  - English language
KW  - Study and teaching
KW  - Foreign speakers
KW  - Textbooks for foreign speakers
KW  - Tourism
KW  - Language
N1  - Student's book (126 p. : ill. ; 28 cm.) -- Teacher's book (107 p. : ill. ; 28 cm.); Different kinds of people --; 1; Working in travel and tourism --; 2; Being friendly and helpful --; 3; When in Rome --; 4; Dealing with enquiries --; International travel --; 5; Different ways of travelling --; 6; Asking questions --; 7; Taking a booking --; 8; The best way to get there --; 9; Around the world --; 10; Organising a trip --; Phone calls --; 11; Using the phone --; 12; How may I help you? --; 13; Answering enquiries --; 14; Taking messages --; Food and drink --; 15; Good morning! --; 16; Explaining dishes --; 17; May I take your order? --; 18; Drinks, snacks and desserts --; 19; Eating habits --; 20; Welcome to our restaurant! --; Letters and faxes --; 21; Responding to enquiries --; 22; Confirming reservations --; 23; Avoiding mistakes --; 24; We are very sorry --; Accommodation --; 25; Reservations --; 26; Checking in --; 27; Facilities: Enjoy your stay! --; 28; Giving information --; 29; The best hotel for you --; 30; The perfect hotel --; Money --; 31; How would you like to pay? --; 32; Changing money --; 33; Explaining the bill --; 34; Is service included? --; Travelling around --; 35; To and from the airport --; 36; Local knowledge --; 37; Offering and requesting --; 38; Car rental --; 39; Motoring --; 40; The best way to get there --; Problems --; 41; Is there anything I can do? --; 42; Dealing with complaints --; 43; Better safe than sorry --; 44; Difficult customers? --; Attractions and activities --; 45; Seeing the sights --; 46; Making suggestions and giving advice --; 47; Sun, sea and sand? --; 48; History and folklore --; 49; A nice day out --; 50; The future of tourism --; Communication activities
ER  -