When push comes to shove : a practical guide to mediating disputes /
Practical guide to mediating disputes
Karl A. Slaikeu.
- First edition.
- xvii, 301 pages ; 24 cm.
- Jossey-Bass conflict resolution series .
- Jossey-Bass conflict resolution series. .
Includes bibliographical references and index.
A brief introduction to mediation -- Starting out: the key concepts of mediation -- Using the conflict grid to analyze disputes and generate solutions -- Preparing to be a mediator -- Step one: First contact -- Orienting the parties -- Arranging the meeting space -- Step two: The opening meeting -- Conducting the first meeting -- Step three: The caucus process -- Conducting separate meetings -- Learning by example: two caucus stories -- Generating solutions and drafting a trial agreement -- Step four: Joint/Shuttle meetings -- Planning the next round -- Using the SOS Model (summaries--offers--summaries) -- Resolving impasses -- Step five: Closing -- Testing the agreement -- Putting the agreement in writing -- Wrapping up the process -- Variations -- When interpersonal peacemaking is needed -- When face-to-face meetings won't work -- When informal mediation can help -- Epilogue: the mediator's calling -- Resources A. Communication skills review -- B. Sample ground rules and forms -- C. Ethical standards -- D. Mediation of disputes involving domestic violence -- E. Professional organizations -- F. Cases -- G. Exercise feedback.
In a world where disputes increasingly erupt into lawsuits or violence - at home, in the workplace, in schools, and between nations - conflict resolution skills are critical to both trained mediators and other professionals. When Push Comes to Shove offers a clear, how-to guide for lawyers, managers, human resource professionals, clergy, social workers, and anyone who wants to learn how to resolve interpersonal and intergroup disputes in all areas of life.