TY  - BOOK
AU  - Bush,Robert A.Baruch
AU  - Folger,Joseph P.
TI  - The promise of mediation: responding to conflict through empowerment and recognition 
T2  - The Jossey-Bass conflict resolution series
SN  - 0787900273
AV  - HM136. B787 1994
U1  - 303.69 
PY  - 1994///]
CY  - San Francisco, CA
PB  - Jossey-Bass
KW  - Mediation
KW  - Conflict management
KW  - Conflict (Psychology)
KW  - Social conflict
KW  - Social interaction
KW  - Interpersonal conflict
N1  - Includes bibliographical references (pages 285-291) and index; Introduction: the future of mediation: what's at stake and why it matters -- Part 1: Mediation at the crossroads -- The mediation movement: four diverging views -- Losing sight of the goal of transformation: the focus on satisfaction and settlement -- Solving problems: the limits of current mediation practice -- Part 2: The transformative approach to mediation -- Changing people, not just situations: a transformative view of conflict and mediation -- Rethinking the process: a case example of how mediation might work -- Capturing opportunities for empowerment and recognition: a case analysis of transformative mediation in practice -- Part 3: Practicing the transformative approach -- Identifying patterns for practice: the process of transformative mediation -- Avoiding pitfalls in transformative mediation: the connection between purpose and practice -- Part 4: A larger context for mediation -- Underlying values: why transformation matters -- Implementing the transformation approach: inroads and obstacles
ER  -