TY  - BOOK
AU  - Moore,Christopher W.
TI  - The mediation process: practical strategies for resolving conflict 
T2  - The Jossey-Bass conflict resolution series
SN  - 0787902489
AV  - HM136. M684 1996
U1  - 303.69 
PY  - 1996///]
CY  - San Francisco
PB  - Jossey-Bass Publishers
KW  - Mediation
KW  - Conflict management
N1  - Includes bibliographical references (pages 397-418) and index; Part one: Understanding dispute resolution and mediation -- Approaches to managing and resolving conflict -- How mediation works -- Part two: Laying the groundwork for effective mediation -- Managing initial contacts with the disputing parties -- Selecting a strategy to guide mediation -- Collecting and analyzing background information -- Designing a detailed plan for mediation -- Building trust and cooperation -- Part three: Conducting productive mediations -- Beginning the mediation session -- Defining issues and setting an agenda -- Uncovering hidden interests of the disputing parties -- Generating options for settlement -- Assessing options for settlement -- Conducting final bargaining -- Achieving formal agreement or settlement -- Strategies for dealing with special situations -- Toward an excellent practice of mediation -- Conclusion: Challenges for the growth and development of mediation -- Resource A. Professional practice guidelines: The society of Professionals in dispute resolution (SPIDR) ethical standards of professional responsibility -- Resource B. Mediation services agreement: sample waiver and consent form -- Resource C. Settlement documentation form: sample memorandum of understanding -- Resource D. List of professional associations
ER  -