TY - BOOK AU - Mitchell,C.R. AU - Banks,Michael TI - Handbook of conflict resolution: the analytical problem-solving approach SN - 1855672774 AV - HM136 .M65 1996 U1 - 303.69 20 PY - 1996/// CY - London, New York PB - Pinter KW - Conflict management KW - Problem solving N1 - Includes bibliographical references (pages 164-168) and index; Introduction --; A Note on Terminology --; A Note on the Exercises --; 1; Violent Conflict as a Problem --; 2; Diagnosing the Situation --; 3; Contacts: Access to the Parties --; 4; Arrangements for the First Workshop --; 5; The Conduct of a Workshop --; 6; The Results of the Workshop --; General Bibliography --; Practitioner Bibliography --; Index ER -