Skills and techniques for human service professionals : counseling environment, helping skills, treatment issues /
Ed Neukrug.
- xiv, 225 pages : illustrations ; 24 cm
Includes bibliographical references and index.
The Counseling Environment -- Helping Skills -- Treatment Issues -- -- The Counseling Environment -- Characteristics Of The Effective Helper -- Introduction -- Helper Qualities to Avoid and to Embrace -- The Eight Characteristics -- Being Empathic -- Being Open -- Being Real -- Having High Internality -- Being an Experiencer of Life -- Having Good Emotional Health -- Being an Alliance Builder -- Being Competent -- Bringing It All Together -- Summary -- InfoTrac College Edition -- Entering The Agency -- Introduction -- Client's Initial Contact with Agency -- Telephone Contact -- Walking into an Agency -- Office Atmosphere -- Nonverbal Behavior -- Attire -- Eye Contact -- Body Positioning and Facial Expressions -- Personal Space -- Touch -- Voice Intonation and Tone -- A Cross-Cultural Perspective on Nonverbal Behavior -- Summary -- InfoTrac College Edition -- Helping Skills -- Stages Of The Helping Relationship: Theory, Process, And Skills -- Introduction -- A Stage Model for Understanding the Helping Relationship -- Use of Theory in the Helping Relationship -- Views of Human Nature as It Relates to Theory -- The Views of Human Nature of Five Prevalent Theories of Counseling -- Skills Associated with Varying Theories -- What About the Skills We Will Learn in This Text? How Do They Fit in All of This? -- Stages of the Helping Relationship -- The Pre-Interview Process -- Rapport and Trust-Building -- Problem Identification -- Goal Setting -- Work -- Closure -- The Post-Relationship--The Revolving Door -- Summary of Identified Skills and Attitudes of the Stages of the Helping Relationship -- Summary -- InfoTrac College Edition -- Foundational Skills -- Introduction -- Silence and Pause Time -- Listening -- Hindrances to Effective Listening -- Good Listening -- Preparing Yourself for Listening -- Empathic Understanding -- Formula Responses -- Natural Responses -- Advanced Empathy -- Practicing Empathic Responses -- Conclusion -- Summary -- InfoTrac College Edition -- Commonly Used Skills -- Introduction -- Affirmation Giving and Encouragement -- Affirmation Giving -- Encouragement -- Final Thoughts -- Modeling -- Inadvertent Modeling -- Intentional Modeling -- Helper Self-Disclosure -- Content Self-Disclosure -- Process Self-Disclosure -- When to Use Self-Disclosure -- Summary -- InfoTrac College Edition -- Information Gathering -- Introduction -- Questions -- The Purpose of Questions -- Direct Questions -- Closed Questions -- Open Questions -- Tentative Questions -- Comparing Direct, Closed, Open, and Tentative Questions -- The Use of "Why" Questions -- When to Use Questions -- Conducting a Structured Interview -- The Use of Questions in Conducting the Interview -- Professional Disclosure Statements and Informed Consent -- Gathering the Information -- Summary -- InfoTrac College Edition -- Helper-Centered Skills -- Introduction -- Solution-Giving Skills -- Offering Alternatives -- Information Giving -- Offering Advice -- Final Thoughts About Solution-Giving Responses -- Feedback -- Confrontation: Challenge with Support -- Highlighting Discrepancies When Confronting Clients -- Ways of Confronting Client Discrepancies -- Interpretation -- When to Use and Not Use Interpretation -- Specialized Skills -- Token Economies -- Brief Treatment -- Other Specialized Skills -- Summary -- Special Integration of Skills Exercise -- InfoTrac College Edition -- Treatment Issues -- Case Management -- Introduction -- Treatment Planning -- Assessing Client Needs -- Developing Client Goals -- Diagnosis -- Why Use DSM-IV-TR? -- The DSM-IV-TR: A Brief Overview -- Making a Diagnosis -- Psychotropic Medications -- Antipsychotics -- Antimanic Medications -- Antidepressants -- Antianxiety Medications -- Stimulants -- Final Thoughts on Psychotropic Medications -- Case Report Writing -- Types of Case Report Writing -- Writing Case Notes -- Security of Record Keeping -- Clients' Rights to Records -- Managing and Documenting Client Contact Hours -- Managing Client Hours -- Documenting Client Contact Hours -- Monitoring, Evaluating, and Documenting Progress Toward Client Goals -- Making Referrals -- Follow-up -- Time Management -- Summary -- Special Integration of Case Management Exercise -- InfoTrac College Edition -- Multicultural Counseling: Issues And Techniques -- Introduction -- Why Multicultural Counseling? -- The Changing Face of America -- Counseling Is Not Working for a Large Segment of the Population -- The Helping Relationship and Cultural Diversity -- A Model for Understanding Culturally Diverse Clients -- Culturally Skilled Professionals: Beliefs and Attitudes, Knowledge, and Skills -- The Helping Relationship with Specific Populations -- Counseling Individuals from Different Ethnic and Racial Groups -- Counseling Individuals from Diverse Religious Backgrounds -- Counseling Women -- Counseling Men -- Counseling Gay Men and Lesbians -- Counseling Individuals Who Are HIV Positive -- Counseling the Homeless and the Poor -- Counseling Older Persons -- Counseling People with Mental Illness -- Counseling Individuals with Disabilities -- The Ethically Astute Cross-Cultural Helper: Always Changing -- Summary -- InfoTrac College Edition -- Ethical And Professional Issues -- Introduction -- Purpose of Ethical Guidelines -- Ethical Decision Making: A Complex Process -- Selected Ethical Issues and Ethical Dilemmas -- Informed Consent -- Competence and Scope of Knowledge -- Supervision -- Confidentiality -- Privileged Communication -- Dual Relationships and the Human Service Worker -- Sexual Relationships with Clients -- Primary Obligation: Client, Agency, or Society? -- Continuing Education -- Multicultural Counseling -- Summary -- InfoTrac College Edition -- Appendixes -- Competency Areas for Skills Standards -- Ethical Standards of Human Service Professionals -- Summary of Goals, Skills, and Attitudes of the Stages of the Helping Relationship and Exercises Associated with Them -- Overview of DSM-IV-TR Diagnoses -- Global Assessment of Functioning (GAF) Scale -- Four Case Studies -- Generic and Trade Names of Common Medications (Generic/Trade) -- Example of an Initial Intake Case Report -- References -- Index. Section I. 1. 2. Section II. 3. Stage 1. Stage 2. Stage 3. Stage 4. Stage 5. Stage 6. 4. 5. 6. 7. Section III. 8. 9. 10. A. B. C. D. E. F. G. H.
0534567681 9780534567682
2001035725
Human services Human services personnel Helping behavior. Counseling. Counselor and client