Communication planning : an integrated approach /
Sherry Devereaux Ferguson.
- xiv, 262 pages : illustrations ; 24 cm.
- Sage series in public relations ; v. 1 .
- Sage series in public relations v. 1. .
Includes bibliographical references (pages 221-242) and index.
Introduction -- Strategic Planning Cultures -- The Making of Strategic Planning Cultures -- The Role of Integrated Communication Planning -- Integrated Planning Processes -- Writing the Strategic Communication Plan (Multiyear or Annual) -- Writing the Multiyear or Annual Operational and Work Plans -- Writing the Communication Support Plan -- Writing the Contingency Plan for Crises -- Communication Theories: the Foundation for Planning -- Understanding the Psychology of Audiences -- The Bases of Source Credibility -- Message Design -- Message Design -- Choosing the Channel -- Strategic Processes -- Strategic Approaches to Planning for Issues Management -- Planning Cooperative Strategies. Part One. Part Two. Part Four.