TY  - BOOK
AU  - Borisoff,Deborah
AU  - Victor,David A.
TI  - Conflict management: a communication skills approach
SN  - 0131675036
U1  - 303.6 
PY  - 1989///
CY  - Englewood Cliffs, N.J.
PB  - Prentice-Hall
KW  - Interpersonal conflict
KW  - Conflict management
KW  - Interpersonal communication
N1  - Preface --; Introduction --; 1; The Nature of Conflict --; 2; The Languages of Conflict Management: Oral Strategies for Supportive Communication Climate --; 3; The Language of Conflict Management: Nonverbal Strategies for a Supportive Communication Environment --; 4; Gender Differences: The Impact of Communication Style on Conflict Management --; 5; Cross-Cultural Awareness in Conflict Management --; 6; How Writing Styles Can Create Conflict --; 7; Conclusion --; References --; Author index --; Subject index
ER  -