Conflict management : a communication skills approach.
- xv, 201 p.
Preface -- Introduction -- The Nature of Conflict -- The Languages of Conflict Management: Oral Strategies for Supportive Communication Climate -- The Language of Conflict Management: Nonverbal Strategies for a Supportive Communication Environment -- Gender Differences: The Impact of Communication Style on Conflict Management -- Cross-Cultural Awareness in Conflict Management -- How Writing Styles Can Create Conflict -- Conclusion -- References -- Author index -- Subject index. 1. 2. 3. 4. 5. 6. 7.
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Interpersonal conflict Conflict management Interpersonal communication