Physician communication : connecting with patients, peers, and the public / Terry L. Schraeder.

Includes bibliographical references and index.

1. Face-to-Face Communication -- Introduction -- Why We Should Care -- Patient Satisfaction Surveys -- Communication Training Courses -- Physician Communication Concerns: What Do Physicians Fear? -- What Do Patients Want? What Do Physicians Want? -- Shared Silence -- -Embrace the Pause -- Specific Goals of Communicating with Patients -- Learning from Other Communication Training -- Learning from Other Professions -- The Words We Use -- Nonverbal Communication: Our Body Language -- Teaching Communication Skills to Trainees -- Further Reading -- References -- 2. Digital Communication -- Introduction -- Social Media -- Social Media and Mainstream Medical Media -- An Expanding or Contracting Universe? -- The Twitter World of Medicine -- Physician-to-Patient Digital Communication -- Risks of Social Media -- Social Media and Medical Conferences -- Physician Reviews and Ratings on Social Media -- Physician Social Networking Websites -- Online Information and Social Media Summary -- Electronic Medical Records -- Email: Management, Etiquette, and Professional Guidelines -- Electronic Patient Portals and E-Visits -- American Medical Association Guidelines for Electronic Communications -- Further Reading -- References -- 3. Public Speaking and Presentation Skills -- Introduction -- Analyze Your Communication Style -- How to Assess Your Public Speaking -- Improve Your Voice (Your Instrument) -- Four Common Mistakes in Presentations -- Know Your Mission, Audience, Content, and Yourself -- Slide Presentations: PowerPoint and Others -- Informal Audiences: Patients and the Public -- Don't Be Afraid to Ask the Audience Questions -- Video Skills: On-Camera Presentations -- Further Reading -- References -- 4. Traditional Media -- Introduction -- Traditional Media -- Impact of Traditional Media on Patients and Physicians -- Why Should You Talk to the Press? -- Getting a Call from a Journalist -- Using Caution when Talking to the Media -- Television or Skype Interview -- -What to Wear, Where to Look, and What to Say -- Radio and Podcast Interviews -- Press Conference -- -How to Handle Yourself -- Writing Your Own Article -- Writing an Op-Ed Article -- Becoming a "Source" -- Chasm of Distrust in Medical Journalism -- Further Reading -- References.